From a BPI customer..

I have been a BPI customer for several years and I have never been disappointed until this very day.. I walked in at BPI Nueno and walked out after standing there for an hour, unhappy. I was not assisted. 

I understand that bank transactions should not be rushed but bank officers should be aware of the queue they would need to serve. Talking about where you rebonded your hair would not help at all. 

The moment you step within a bank, the guard should greet you with a smile (which I didn't get for today. The 2 guards never smiled.) I asked for a number for customer service and the guard asked "Anong gagawin mo?" That statement of manong guard is irritating. I may answer "makikipagchikahan manong.." I was there for a reason and I know what I need to do. I know he may need to ask a question to give me the right queue number but I think his question needs to be re-worded in a more respectful manner. 

BEA is a technological advancement that not everybody understands. It maybe easy and convinient for me, but it is complicated for others. Someone should always be around for assistance.

The place noisier than a fish market. What happened to your cellphone policy? Customers are playing candy crush with loud volumes and others are watching youtube without any earpiece, others are texting.

That tv screen should be maximized. I understand the need for adverstisement. Queue numbers are too small to see. In a scenario like this, queue numbers should be flashed once in a while in a bigger picture so tellers won't be shouting on top of their voices. And please remember, "Not all of your customers have 20/20 vision.."

Is there a place for senior cutizens here? A woman, in her senior (I think she was there before I walked in), has been standing for a long time since all seats have been occupied.

Reason why I keep BPI as my only bank is because of customer service. That the moment I walked in, it's not all-about-the-money.. Now, this branch blew it off..